Question 1

1. What file types do you accept?

Accepted Answer

GoDuckDuck Print accepts many common print-ready file formats, including PDF, AI, EPS, PSD, TIFF, PNG, and high-resolution JPG files. If you're unsure whether your artwork is suitable for printing, send it to us for review before placing your order.

Question 2

2. What is the best file format for professional printing?

Accepted Answer

A print-ready PDF is generally the preferred format because it preserves fonts, images, colors, and page layout. Adobe Illustrator (AI) and EPS files are also excellent choices for professionally designed artwork.

Question 3

3. What image resolution should my artwork be?

Accepted Answer

For the best print quality, images should generally be at least 300 DPI (dots per inch) at their final printed size. Lower-resolution images may appear blurry or pixelated when printed.

Question 4

4. What is "bleed" and why is it important?

Accepted Answer

Bleed is the extra image area that extends beyond the finished trim size of a printed piece. Including bleed helps ensure that colors and images extend cleanly to the edge after trimming without leaving unwanted white borders.

Question 5

5. Should my artwork use RGB or CMYK colors?

Accepted Answer

Professional printing is typically produced using the CMYK color process. Files created in RGB may experience slight color shifts during conversion, so preparing artwork in CMYK usually provides more accurate printed results.

Question 6

6. Can you review my artwork before printing?

Accepted Answer

Yes. If you're uncertain about your artwork, GoDuckDuck Print can review your file for common issues such as image resolution, page size, bleed, and overall print readiness before production begins.

Question 7

7. What happens if my artwork isn't print-ready?

Accepted Answer

If your file requires adjustments before printing, we'll let you know what needs attention. Depending on the situation, simple corrections may be possible, or you may be asked to provide an updated file before production continues.

Question 8

8. Can GoDuckDuck Print help create or improve my artwork?

Accepted Answer

If you need assistance preparing artwork, updating an existing design, or creating a new layout, contact us to discuss your project. We'll explain the available design services and recommend the best approach for your needs.

Question 9

9. Do all fonts need to be included with my artwork?

Accepted Answer

When supplying design files such as Illustrator or InDesign documents, it's often recommended to either include the fonts used or convert text to outlines before submission. This helps prevent font substitution and ensures your design prints as intended.

Question 10

10. Can I upload my artwork online?

Accepted Answer

Yes. Depending on your project, artwork can typically be submitted electronically using our website, email, or another approved file transfer method. If your files are especially large, we'll recommend the best way to send them.

Question 11

11. What size should my artwork be?

Accepted Answer

Your artwork should be created at the final print size whenever possible, including any required bleed area. Designing at the correct dimensions helps ensure the finished product prints accurately and maintains the intended quality.

Question 12

12. Can you print artwork created in Microsoft Word, PowerPoint, or Canva?

Accepted Answer

Yes. Files created in applications such as Microsoft Word, PowerPoint, or Canva can often be printed successfully. For the best results, export your project as a high-quality PDF before submitting it for production. If you're unsure whether your file is suitable, we're happy to review it.

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